This Cookie Policy explains how Vega (Office Document Management System) uses cookies and similar technologies to recognise you when you visit our platform. It explains what these technologies are, why we use them, and your rights to control their use.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
Cookies can be "persistent" (remaining on your device until deleted or expired) or "session" (deleted when you close your browser). They can be set by the website you are visiting ("first-party cookies") or by third parties ("third-party cookies").
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are strictly necessary for the operation of Vega. They enable core functionality such as:
- User authentication and session management
- Security features and fraud prevention
- Load balancing and server routing
- Remembering your preferences (language, time zone)
These cookies cannot be disabled as the platform would not function properly without them.
2.2 Performance Cookies
These cookies help us understand how visitors interact with Vega by collecting anonymous information about:
- Pages visited and time spent on each page
- Error messages and loading performance
- Navigation patterns and feature usage
- Platform performance metrics
This data helps us improve the user experience and platform reliability.
2.3 Functional Cookies
These cookies allow Vega to remember choices you make to provide enhanced functionality:
- Display preferences (sidebar state, view mode)
- Recently accessed documents and folders
- Custom dashboard configurations
- Notification preferences
2.4 Analytics Cookies
We use analytics cookies to gather insights about platform usage. These may include:
- Google Analytics: Tracks user behaviour, demographics, and traffic sources
- Mixpanel: Monitors feature adoption and user engagement metrics
- Hotjar: Provides heatmaps and session recordings (anonymised)
3. Similar Technologies
In addition to cookies, we may use similar technologies including:
- Local Storage: Stores data locally in your browser for offline access and performance optimisation
- Pixel Tags: Small transparent images used to track email opens and user interactions
- Web Beacons: Used to measure the effectiveness of our communications
4. Third-Party Cookies
Some cookies on Vega are set by third-party services we use. These include:
- Payment Processors: Stripe sets cookies for secure payment processing and fraud detection
- Customer Support: Our help desk tool may set cookies to maintain support chat sessions
- Analytics Providers: As listed in Section 2.4 above
We do not control these third-party cookies. Please refer to the respective third party's privacy policies for more information.
5. Your Cookie Choices
You have several options to control cookies:
5.1 Browser Settings
Most browsers allow you to control cookies through their settings. You can typically:
- Block all cookies
- Accept only first-party cookies
- Delete cookies when you close your browser
- Receive a notification before a cookie is set
Note that blocking cookies may impact the functionality of Vega.
5.2 Opt-Out Links
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on
- General Advertising: Visit the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page
5.3 Do Not Track
Vega currently does not respond to "Do Not Track" browser signals. We will update this policy if our practices change in the future.
6. Cookie Retention
Different cookies have different lifespans:
- Session Cookies: Deleted when you close your browser
- Authentication Cookies: Up to 30 days (or until you log out)
- Preference Cookies: Up to 12 months
- Analytics Cookies: Up to 24 months
7. Updates to This Policy
We may update this Cookie Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. Changes will be posted on this page with an updated date. This policy was last updated on March 23, 2026.
8. Contact Us
If you have questions about our use of cookies or this policy, please reach out through the contact form on our website.