At Vega, we want you to be completely satisfied with our service. This Refund Policy outlines the terms and conditions under which refunds are provided for our subscription plans.
1. Free Trial
Vega offers a 14-day free trial for all new accounts. During the trial period:
- You have access to all features of your selected plan
- No payment information is required to start the trial
- Your trial will automatically expire after 14 days unless you upgrade
- No charges are incurred during the trial period
We encourage you to thoroughly evaluate the platform during your trial to ensure it meets your needs.
2. Subscription Cancellation
2.1 Monthly Plans
For monthly subscription plans:
- You may cancel at any time through your account settings
- Cancellation takes effect at the end of your current billing cycle
- You will continue to have access until your paid period ends
- No prorated refunds are provided for partial months of service
2.2 Annual Plans
For annual subscription plans:
- You may cancel at any time through your account settings
- If cancelled within the first 30 days, you are eligible for a full refund
- After 30 days, no refunds are provided for the remaining term
- Your access continues until the end of the annual billing period
3. Refund Eligibility
Refunds may be granted in the following circumstances:
- Annual Plan — 30-Day Guarantee: Full refund if you cancel an annual subscription within the first 30 days of purchase or renewal
- Service Outage: Prorated credit if Vega experiences extended downtime (more than 24 consecutive hours) that materially impacts your use of the Service
- Billing Errors: Full refund for any unauthorised or erroneous charges
- Duplicate Charges: Full refund for any accidental duplicate payments
4. Non-Refundable Items
The following are not eligible for refunds:
- Monthly subscription fees after the billing cycle has begun
- Annual subscriptions after the 30-day refund window
- Add-on features or one-time purchases once activated
- Setup fees or professional services already rendered
- Accounts terminated for violation of our Terms of Service
5. How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Reach out through the contact form on our website with the subject "Refund Request"
- Provide Details: Include your account email, subscription plan, and reason for the refund request
- Processing Time: We will review your request within 3-5 business days
- Notification: You will receive an email confirming the approval or denial of your request
6. Refund Processing
Once a refund is approved:
- Refunds are processed to the original payment method
- Credit card refunds typically appear within 5-10 business days
- Bank transfer refunds may take up to 15 business days
- You will receive a confirmation email with refund details
7. Downgrades
If you wish to downgrade your subscription instead of cancelling:
- You can downgrade to a lower-tier plan at any time
- The change takes effect at the start of your next billing cycle
- No refunds are provided for the difference in plan pricing during the current cycle
- Any features exclusive to the higher-tier plan will be disabled upon downgrade
8. Currency and Pricing
All prices and refunds are processed in US Dollars (USD). Currency conversion fees charged by your bank or payment provider are not refundable by Vega.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance.
10. Contact Us
For questions about refunds or billing, please reach out through the contact form on our website.